Communications skills for engineers and scientists (1996)

Engineers and scientists often find difficulty communicating, both with each other and with the general public.
The problem is usually perceived to derive from an education which places relatively little information on communication skills.
Communications skills for engineers and scientists (1996), prepared by the Institution of Chemical Engineers, highlights the importance of being able to communicate efficiently at all levels at work.

The booklet is in ten sections which consider:
- basic rules and basic tools
- listen, observe, read with profit
- telephone skills count
- write the message down
- public speaking, or talking tells
- visual aids
- meetings
- handling conflict
- job applications and CVs
- interviews