Dealing with domestic clients
Date & Time

28 February 2023
13:00 - 17:30 GMT

Location

Online

Price

Member: £255 + VAT
(Early booking £225 + VAT)
 
Standard: £355 + VAT
(Early booking £315 + VAT)

Dealing with domestic clients

Course
Date & Time

28 February 2023
13:00 - 17:30 GMT

Location

Online

Price

Member: £255 + VAT
(Early booking £225 + VAT)
 
Standard: £355 + VAT
(Early booking £315 + VAT)

Availability

Places available. This course is also available for in-house delivery

Early booking discount

Available until one month prior

This half-day course is for engineers working with domestic and smaller commercial clients. It covers specific contractual and legal issues that practitioners may encounter, and outlines common legal mistakes that can be avoided.

Learning outcomes

By the end of the course, attendees should be able to:

  • Agree and record clear, enforceable agreements with non-professional clients with no technical background and limited experience

  • Recognise the ‘consumer protection’ background

  • Recognise and avoid misunderstandings around fees and variations, delays, and your own and the contractor’s responsibility

  • Respond to complaints correctly

  • Communicate effectively and get paid more easily

Intended for

Owners, directors, managers and employees working in small practices or as sole practitioners, particularly for the domestic sector and for non-commercial or non-professional clients.

Speaker

Rob Langley Course tutor

Rob took an MA in Law, then qualified both as a Barrister and as a Solicitor and has 40 years’ experience of engineering and construction law. Before specialising in training and consultancy, he was a law firm partner practicing in this expert field. He has been retained by numerous Professional Indemnity insurers and has represented and defended hundreds of Engineers and other design professionals. A Fellow of the Chartered Institute of Arbitrators, Rob is a busy Construction Adjudicator, and a CMC-registered Civil Mediator.

Contact

Email - [email protected]

You may also be interested in