Business Practice Note No. 18: Effective communication

Michael Greenhalgh discusses the types of client a UK-based structural engineer may encounter, and considers the expectations they may have for the service to be provided.

In the first note in this series, Norman Train stresses the importance of making clear from the outset what an engineer will – and will not – do in return for their fee.

This month, our series turns its attention to cash flow. Peter Smith looks at the steps firms can take to ensure that invoices are paid promptly and how to address problems with late payments and debts.